Remap Refunded

Now and again I get a simple stage 1 remap that the doesn't agree with a vehicle. Generally a tweak on the map will settle things down, unfortunately this Land Rover's clutch started slipping with the additional 50nm of torque. Obviously this means that the clutch is already pretty worn just not quite enough to show it on it's original map.

We decided to put the car back to stock and come back once a new clutch has been fitted it as it is also their primary towing vehicle.

This wasn't a local job, it was about a 40 minute drive each way too, but how can I charge for something that's not working as intended? It's no-ones fault, just one of those things.

Remapping isn't just plugging a computer in and walking away. You can have two identical vehicles that react completely differently. This is why I offer a 7 day cooling off period on all Stage 1/2 & Economy maps. If you're not happy with it or it doesn't agree with the car, I'll come back, return it to stock and refund you fully.

Customer service and aftercare is important, it's YOUR car at the end of the day. Be it worth £500 or £15000, it's your pride and joy, lifeline, kids taxi etc.

#CustomerService #Aftercare #RemapRefund #Refunded #MobileMechanic #Remapping #ECUtuning #FemaleMechanic #FemaleTech #Kess #Alientech #GreatYarmouth #Gorleston #Martham #Norwich #Lowestoft #Beccles